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Optoma

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RMA procedure

The following policy is for RMA transactions for Optoma’s products. It will help you properly return Optoma’s products if needed. If you have any questions regarding the RMA policy or are in need of technical support, please call Optoma’s toll free number at 888-289-6786.

In-warranty service/RMA procedure

  1. Fill out the RMA form entirely.
  2. Provide proof of purchases with RMA form.
  3. Upon receipt of your info, an RMA number will be assigned to you within one business day.
  4. Label box with the RMA number assigned for shipping to Optoma for service.

Out-of-warranty service/RMA procedure

  1. If you choose to Troubleshoot with us please fill out this form (www.optomausa.com/service-and-support/supportenquiries/technical) or give us a call at: 510-897-8600 or 1-888-289-6786 (6am – 5pm PST).
  2. If after your troubleshooting with us, or if you don’t choose to trouble shoot with us you can reach out to our repair partners:
  3. They will be able to help you with any further steps on how they will handle their Out of Warranty Repair.

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